Processing Time, Shipping, Returns & Exchanges

SHIPPING

We currently ship domestically within United States at this time, no international shipping!

All orders are shipped via USPS First Class or Priority. Once your order has processed it will be shipped and arrive within 1-3 days depending on your location.

All orders are processed and shipped from our location in Greensboro, NC.

Once shipped, you will be emailed a shipping notification with tracking number. To access your orders and track your packages you can log into your millermonograms.com online account anytime. Miller Mongorams is NOT responsible for packages once they are shipped from our facility. If you are experiencing issues with receiving your shipment from USPS we strongly encourage you to contact your local USPS unit with tracking number first. 

PROCESSING TIME

Due to the customization and hand-crafted nature of each item our processing time is currently 7-14 business days unless otherwise stated on the product page, some products take longer than others and some can ship in as little as 3-7 bsuiness days! 

Every effort will be made to process your order and ship before this time, but during peak seasons the processing time will increase to 14-21 days before shipping. If you need RUSH delivery or processing, please email us at millermonograms@gmail.com to notify us!

PLEASE NOTE! Additional shippping fees may apply by adding a RUSH fee to your order. 

RUSH POLICY

Only avaialble on certain products! If you need an order RUSHED for an additional fee the item in which you selected on your order will be processed in 1-2 business days AFTER the order is recieved vs. our normal processing time of 10-14 business days!

YOU MUST EMAIL millermonograms@gmail.com AND notify us the order needs to be RUSHED! If the item can be RUSHED it will be personalized and shipped in 1-4 days, shipped via USPS arriving to you in an additional 1-3 days! Miller Monograms is NOT responsible for packages lost by USPS once they have shipped from our facility. 

For your convienece, we do offer a in-store RUSH SERVICE if you need to take advantage of (similar to UPS Overnight, Next-Day, or Three-Day Shipping)

$8.00 FLAT RATE SHIPPING

All orders $150 and under will be charged a flat rate of $8.00 shipping, UNLESS the item has a specific shipping cost which is typically any of our vinyl decals or larger, heavier items that require special packaging! 

Local to the Triad Area? $5 Flat Rate Shipping

FREE SHIPPING 

FREE SHIPPING only applies to the item that indicates FREE SHIPPING. It NON-Free Shipping items are added to your order, then shipping will be charged, thank you! 

RETURNS & EXCHANGES

Due to the personalized nature of Miller Monograms we do not accept returns or exchanges.

PLEASE IMMEDIATELY INSPECT YOUR ORDER UPON RECEIPT. If your item is defective or was customized incorrectly, please contact us at millermonograms@gmail.com or call us at 336-763-0628 (Monday - Friday 11am-6pm Saturdays 11am-4pm)

We do NOT accept incorrect personalized merchandise AFTER 14 days upon receipt of shipment. Every effort will be made to correct or replace your item(s) that were not personalized correctly and we apologize for any mistake. 

 

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